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ePrescribing with Audit4

Audit4 v19.2.0 and above supports sending paperless electronic prescriptions (ePrescribing) within Australia.  After prescribing a medication in Audit4, the print/send process allows clinicians to send a script token to their patient either via SMS or via email.  This token includes a QR code that can be scanned at the pharmacy to retrieve the electronic script.

Getting Ready for ePrescribing

Register for My Health Record / Healthcare Identifiers Service

Audit4 needs to be able to communicate with the Services Australia Healthcare Identifiers Service in order to send a script electronically.  ePrescription tokens include patient Individual Healthcare Identifiers (IHIs) which are also used to identify patients in My Health Record.  If you do not already have My Health Record in your Audit4, follow the registration guide on the following page.

For assistance with the registration process, the relevant contact details are located under the For Healthcare providers section on the Digital Health contact-us page:

Once your registration is complete, contact S4S Support to help you configure your Audit4 to connect to My Health Record.

with eRx

ePrescribing is facilitated through Audit4 integration with eRx Script Exchange. You will need to register with eRx via the following link:

Once eRx provides your registration details, contact S4S Support to help configure your Audit4.

Start Sending Electronically

Once you have completed the registrations above and Audit4 has been configured, your practice will be able to send paperless ePrescriptions to your patients.  A training video for Audit4 Clinicians is provided within 4Learning, accessible via the Help menu in your Audit4.

Frequently Asked Questions

  • S4S are not charging any fees to help setup ePrescribing in Audit4 and there are not charges when sending an ePrescription via email.
  • When sending via SMS to a patient’s mobile phone, you will be charged for the SMS.  Up until end of Sept 2021 the Federal Government is picking up these costs so they are free up until 30/Sept/2021.
  • After the 30-Sept-2021, you will need to have an account with Message Media which is the SMS provider that Audit4 integrates with.  If you are using Audit4 Appointments already then you will most probably have a Message Media account already which S4S Support can configure to deliver your ePrescriptions.  Please note that a script with multiple medications will result in multiple SMS messages – one per medication.

The Medicare PKI Certificate is a security certificate that most practices will already have and provides secure communication with Medicare Online.  In March 2022, the Medicare claiming mechanisms that use the Medicare PKI Certificate will be retired and new secure communication methods will be used instead.  Despite your PKI Certificate being no longer usable for Medicare Online beyond March 2022, the certificate itself may still be valid well beyond March 2022 and can continue to function for the purposes of eRx.

The new NASH PKI Certificate (often simply referred to as the NASH Certificate) is required for My Health Record and the HI Service.  Because ePrescribing requires the HI Service to get the Patient IHI, you therefore must obtain a NASH Certificate.

The secure transfer of ePrescribing tokens will typically be configured to use your Medicare PKI Certificate and this can be used through until 2024.   If your practice doesn’t already have a Medicare PKI Certificate, your new NASH PKI Certificate can be used instead of a Medicare PKI Certificate to expedite the registration process.

No.  The ePrescribing system uses its own email system to send the script token to the patient’s email address.  You do not need to have any email address or email program when using the ePrescribing email option.

Once you have a Proda Account and you have an HPI-O then the request for a NASH Certificate only takes a few days after which S4S Support can setup My Health Record for you.

After you have registered with eRx, they will confirm your registration with an email, but it may take them some time before they process your registration.  Please forward this email to S4S Support just so we know you have registered. Once eRx have processed your registration, they will send an email to S4S Support.  Usually this doesn’t take too long, but if you haven’t heard anything from them or us after 2 weeks, please contact S4S Support.

Training videos are available in Audit4 Learning.   To access Audit4 Learning, click on the question mark and you can find a video all about Patient IHI retrievals on the Admin Staff page, and the ePrescribing, Viewing and Uploading from My Health Record videos are available under the Clinician Advanced page.

Mostly, the ePrescribing and the My Health Record interfaces in Audit4 are highly intuitive, but the videos will help you get the most out of the new features and are highly recommended.