4Learning
4Learning / Admin Staff / Advanced
Click a heading below to expand that topic and reveal the training material. This page is devoted to Admin Staff that are required to perform more advanced functions as well as some configuration tasks.
When playing a video, use the Full-Screen button in the bottom right hand corner of the video player to toggle to Full-Screen – and then back to normal size when finished.
For Practices yet switched over to Audit4 Appointments and Billing, there are two presentations back on the 4Learning Home screen
This video is the first training video in the Appointment Advanced series and focuses in on managing patient confirmations with the Appointment Reminder Tasks
Duration 9 mins | Video Version 1.5 | Audit4 v20.1.59 | Published 18/03/2022
This video shows how to use the Appointment Day Check to perform actions like a bulk update of Medicare Numbers or identifying referral issues before the first patient arrives.
Duration 8 mins | Video Version 1 | Audit4 v20.2.0 | Published 16/8/2022
This video is 3rd training video in the Appointment Advanced series and focuses on The Appointment Reschedule Task
Duration 6 mins | Video Version 1.0 | Audit4 v20.1.59 | Published 9/06/2022 Updated 23/2/2023
This video shows how to easily load all the Public Holidays for a year for your region in a few simple steps.
Duration 2mins | Video Version 2 | Audit4 v18.5.0 | Published 28/10/2020
This video shows how a Practice Manager can set and change the fees for a practitioner or a group of practitioners.
Duration 6mins | Video version 1 | Audit4 v18.5.0 | Published 28/10/2020
Finding an invoice by the invoice number helps you receipt a bank transfer payment.
Duration 1m 30s | Video version 1 | Published 28/10/2020
Submitting and Managing Inpatient Medical Claims (IMCs)
Duration 8 mins | Video version 2.2 | Published 31/3/2022
Quick Demo of Tyro including Easy Claim which is optional. This video has no audio.
Duration 1 min 30 secs | Video version 1.0 | Published 2/8/2024
Resolving Claims in an Unknown state - may occur when Medicare is having system issues.
Duration 8 mins | Video version 2.0 | Published 8/5/2024
PRODA – Provider Digital Access
Practices need to use a PRODA account to login and perform the following:
- Register and Manage a PRODA B2B Device (required for Medicare Billing and Claiming). B2B = Business to Business; in this case your practice to Medicare Online etc. Your PRODA B2B Device will often be referred to more simply as the PRODA Device.
- Request a NASH Certificate for My Health Record and / or the Health Identifiers (HI) Service. Note that the HI Service is required for ePrescribing even if you do not want to use My Health Record.
For more information on PRODA and how to get a PRODA Account, please refer to the Services Australia website:
https://www.servicesaustralia.gov.au/proda-provider-digital-access
Request a NASH Certificate
This is done via HPOS which is another service accessible via your PRODA Account. Within HPOS you will need an HPOS organisation and then within this Organisation you can request a NASH Certificate. To get more information please visit:
Digital Health – My Health Record: register-and-set-up-access
Renew a NASH Certificate
Within HPOS you can renew a NASH Certificate before it expires to ensure your ePrescribing and your access to My Health Record continue. The following instructions are provided by the department:
Digital Health – renew a NASH Certificate
Alternatively, you can use the following PDF prepared by S4S Support to help step you through the NASH Certificate Renewal.
Audit4-RenewingaNASHCertificate.pdf
Register New PRODA B2B Device
See the following PDF Document:
Audit4 Billing-New PRODA Device for Medicare Web Services.pdf
EXTEND your PRODA Device
See the following PDF Document:
Audit4PRODA-ExtendingaProdaDevice.pdf
Re-Activate your PRODA Device
Typically you will simple extend your PRODA Device prior to the 180 day expiry and Re-Activation should never normally be required. However, if you have received a message stating Re-Activation is required, please contact S4S Support.
Server Migration
When your Audit4 is migrated from one server to a new server, a new PRODA B2B Device is required. See the following Document:
Audit4 PRODA – New PRODA Device for new Server.pdf
This video provides the Practice Manager (or Clinician) an overview of the process of getting your Audit4 setup for ePrescribing and My Health Record.
Duration 8m | Video version 4 | Published 11/8/2021
FAQs
If using the Audit4 Appointments and Billing, then patients will be created in Audit4 and there is a good protection mechanism to avoid accidental creation of duplicates – so you should very rarely get duplicates. If you use another practice management system that is linked and it creates the Audit4 patient then duplicates can happen. This can help you handle duplicates.
This document provides instructions to help you connect your Audit4 with Sinche MessageMedia after which you can send patient’s appointment reminders and/or adhoc SMS messages. It also includes instructions to setup SMS messaging for ePrescribing Tokens. Whilst tokens would normally be sent via eRx, you can optionally use your MessageMedia account if the eRx SMS eScript Tokens are experiencing delays and you want the patient to confirm they have the token before leaving the consult. S4S Support can enable the ePrescribing Local SMS option once you have completed the instructions below.
Occasionally you may have a need to contact all or a large subset of patients en mass with a one-off announcement (e.g. the Practice’s phone number is changing). Sinche MessageMedia provides a good solution to this and Audit4 can provide the list of patients and their mobile numbers.
Whilst the access to electronic prescribing is restricted to prescribers only, there may be a need for staff to view the Print-Send script history if a patient rings about a possible missing script.
Your local IT Support or scanner provider firstly needs to assist with the installation of the scanner drivers on the workstation that has the scanner connected. If the scanner is a network scanner, the driver will be required on each workstation. The TWAIN version of the scanner drivers is required for Audit4 to be able to "talk" to the scanner. The scanner should be tested outside of Audit4 to ensure the driver is functioning correctly. Then close Audit4 and log back into Audit4 before continuing.
Duration 5 mins | Video version 1.1 | Published 8/4/2024
Troubleshooting
- Scanners must be turned on before logging into Audit4. Try closing Audit, ensure the scanner is turned on, then log back in to Audit4 and test the scanner again.
- Communication between the scanner and the workstation may have stopped working. Turn off the scanner and shutdown the workstation and restart it and turn the scanner on.
- Test the scanner outside of Audit4 before ringing S4S Support. Most scanners will provide a program to allow you to test a scan. If the scanner is not functioning outside of Audit4, contact your local IT Support or scanner provider.
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